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About Swiss Kiss Lab (SKL):

Q1: Why should I choose Swiss Kiss Lab products?


Swiss Kiss Lab products are tailored to mum’s and babies’ needs.

  • The formulations are created by experts, top of the industry:
    • SKL founder, Dr. Gonella, who is a gifted and experienced chemist with over 40 years of experiences
    • A professional research team from one of the best cosmetics research centres, which has developed and manufactured numerous renown luxury skincare products
  • All the products are formulated with premium ingredients such as Edelweiss Extract and Alpine Glacier Water, which provide remarkable impact and protection for the delicate and sensitive babies’ skin.
  • 99% of the total ingredients are natural origin
  • 100% natural fragrance, made of natural ingredients with Ecocert
  • No questionable ingredients, such as paraben, phthalate, phenoxyethanol, formaldehyde, sls-sles, colorings and mineral oils
  • All products are clinically tested hypoallergenic to minimize the risk of allergic reaction
  • Made in Switzerland where product quality and integrity are assured.
Q2: How does SKL choose the ingredients in the formulations?

A2: SKL chooses only the best suitable premium ingredients, which are best suitable, harmless and effective. We highly prefer natural origin ingredients which is why 99% of the total ingredients of each of our products are from natural origin.

Q3: Are SKL products tested before launch?

A3: All our products have gone through a long list of tests before launching in the market. The tests include tolerance tests, patch tests, clinical tests, hypoallergenic tests, etc.

Q4: Are SKL products suitable for sensitive skin?

A4: SKL develops each product with premium ingredients which are gentle and proven-safe. SKL also ensures that no potentially toxic or irritant substances are introduced into the formulations. They are also free from questionable ingredients such as paraben, phthalate, phenoxyethanol, formaldehyde, sls-sles, colorings and mineral oils. Furthermore, all SKL products have been tested by an independent laboratory and proved to be clinically tested hypoallergenic. This means that they have been formulated to minimize the risk of allergic reaction.

About babies and kids

Q5: How to prevent diaper rash?


Diaper rash is frequently caused by prolonged contact with the wet and soiled diapers and thus leading to skin irritation. It happens especially in the case of diarrhea, antibiotic treatments or during teething. Moreover, infections in the diaper area caused by bacteria may result in serious diaper rash. To prevent it, you can:

  • Check your baby’s diaper regularly and change the wet diapers straight away.
  • Clean your baby’s bottom thoroughly and dry completely
  • Apply Swiss Kiss Lab Baby Diaper Cream after each diaper change. The Cream will form a protective film shielding your baby’s bottom from the wet and soiled diapers.

Q6: Can I use my (adult’s) cleansing products and lotion for my baby? They are expensive and of good quality, too.

A6: Babies have different skin care needs than adults:
  • Babies’ skin is pH neutral while adult skin is more acidic and astringent.
  • In newborns, the dermis (inner layer of the skin) is 3 to 4 times thinner than in adults and the epidermis (outer layer) is 20-30% thinner. Baby’s skin will not reach maturity until approximately 3 years old.
  • In babies and kids under 3 years old, the hydrolipid film, which covers and protects the skin, is finer.
  • The cells that form the surface of baby’s skin are less firmly connected than in adults.

In conclusion, baby and kids under 3 have fragile skin which reacts more strongly to external variations, more vulnerable to severe external factors, irritation and infection.

Therefore, you should use products that are tailored to the delicate and sensitive skin of the babies, non-irritant and hypoallergenic, like Swiss Kiss Lab products.

About Mums

Q7: I am a mum-to-be, is it safe to use Swiss Kiss Lab Mum’s Stretch Away Cream?

A7: Yes, SKL’s Stretch Away Cream has been developed and tested by state-of-the-art research team from Switzerland following the highest standards of safety. Our hypoallergenic formulations are made with active ingredients of natural origin, which have proven safety and efficacy for soon-to-be and new mothers.

Q8: Why should I use Swiss Kiss Lab Mum’s Stretch Away Cream?

A8: Mum’s Stretch Away Cream is a product which helps prevent and reduce the appearance of stretch marks. It also enhances elasticity of the skin and relieves dryness and itchiness of a growing belly.

Q9: When should I start using the Mum’s Stretch Away Cream?

A9: We recommend that you should use the Mum’s Stretch Away Cream from the third month of pregnancy up until 6 months after giving birth. Twice a day, you can apply the cream on your abdomen, hips and upper thighs.

About Orders and Shipments

Q10: How long will it take to receive my orders if I order online?

A10: We normally process your order within 1-3 business days. It may then take around 2 days for courier delivery within Hong Kong; 3-4 days for delivery to China, which we will use SF Express; 6-10 days for overseas delivery which we will use Hong Kong Post’s Speed Post. For shipping charge, please refer to the “Shipping” page.

Q11: Do I have to join as a member to purchase at the Swiss Kiss Lab site?

A11: Yes. By collecting and retaining your basic personal data and your purchase history, you will not have to repeatedly fill in the data upon each purchase. We can also inform you of promotions or special offer from time to time.

Q12: How can I contact you if I have questions on the order or the shipment status?

A12: You can contact us via email: enquiry@swisskisslab.com or call our customer hotline: +852 3568 6827 during business hours (11am – 7pm, Mon to Fri).